Privacy Notice

This notice provides an overview of what information we collect about you, how we keep your data secure and up to date, how long we might hold it for, and what your rights are in relation to it.

Portobello Music School (PMS) is committed to protecting your personal data and will use any personal or sensitive data we collect from you in line with the General Data Protection Regulations (GDPR). PMS is a Data Controller under the GDPR.

Commitment to Data Security

Your personally identifiable information is kept secure.  It is held by our music school management software Jackrabbit Music which is PCI compliant and data is verified and secured by  Only authorized employees (who have agreed to keep information secure and confidential) have access to this information.

Cookie Policy

How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.


Our website tracks the pages you visits via Google Analytics Targeting Cookies

Who we share your data with

Portobello Music School will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or organization.  The data that you provide at the time of registration is held by our music school management software Jackrabbit Music which is PCI compliant and data is verified and secured by  Only authorized employees (who have agreed to keep information secure and confidential) have access to this information.

How long we retain your data

We will keep your contact information for as long as your child remains an active student at Portobello Music School. We will keep contact form entries for six months, analytics records for a year, and customer account records for 5 years as required by HMRC.

For users that register through our online registration/enrolment form, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account with us, you can view and edit any personal data we hold about you within our online Parent Portal. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Once registered, your data is held in our music school management software Jackrabbit Technologies Inc, based in the USA. Jackrabbit Technologies Inc are GDPR and PCI compliant and data is verified and secured by

Where applicable, we will use your child/ren’s name and date of birth to register for exams with ABRSM, Trinity College London and Rockschool exam boards.

What data do we collect and how we use it

When you enrol your child to study at Portobello Music School we will ask you to provide the following information as part of the registration process:

Your name and relationship to child/ren
Email address
Phone number(s)
Emergency contact details
Child/ren’s date of birth, gender, additional support needs and allergies
Consent for use of Photos/video footage for ABRSM Music Medal Exams and music school promotional material

This data will be used by us to process your registration, manage your account with Portobello Music School and to organise and run our activities. We collect this data to provide you with the service agreed under our terms and conditions.

You are only required to provide the information necessary for us to form a contract with you, if you do not wish to provide the required information your child cannot study with us. We will make clear what information is required at the time of enrolment.  The information you provide can be viewed and edited by you through our online Parent Portal.

We will only contact you with necessary communications relating to your ongoing account with us (e.g. term dates, holidays, exams, concerts, re-enrolment or payment details), these are mandatory communications.